Case Management

Here to support your journey

Hi, I’m Louise Your Case Manager 

At With Intention Therapy, case management is more than coordination—it’s about walking alongside individuals and families as they navigate complex rehabilitation journeys. Louise brings a person-centred, holistic approach that honours lived experience, builds strong relationships, and fosters meaningful progress. Every plan is co-designed to reflect each participant’s goals, strengths, and vision for the future.

Since 2016, Louise has worked in partnership with iCare as an Approved Case Manager and Social Worker, supporting participants and their families following motor vehicle accidents. She specialises in working with individuals who have sustained traumatic brain injuries, experience complex mental health challenges, or present with behaviours of concern as a result of the accident. Louise also has extensive experience supporting carers and families, ensuring no one walks the journey alone. Her role is to coordinate the right mix of services and supports, helping people move forward with clarity, confidence, and purpose.

How I Support You

Here’s what you can expect when we work together:

A person-centred, relational approach – Louise believes you are the expert in your own life. She takes the time to listen, understand your goals, and walk alongside you with empathy and respect.

Holistic and tailored rehabilitation planning – Every plan is co-designed to reflect your unique needs, strengths, and circumstances. Louise specialises in coordinating complex programs that support meaningful progress.

Consistent support and adaptive care – Recovery is a journey, and Louise provides ongoing monitoring and adjustments to ensure your plan evolves with you.

Collaborative care coordination – Louise works closely with iCare, health professionals, and service providers to ensure a unified and effective support network.

Empowerment through encouragement – With deep understanding of the challenges that come with recovery, Louise offers steady motivation and helps build confidence every step of the way.

Specialist knowledge and experience – Louise brings extensive expertise in catastrophic injury management, traumatic brain injury, complex mental health, and navigating care systems and legislation.